Medical Practice & GP IT Support Adelaide

Your patients trust you with their health. We help you protect their records.

You went into medicine to care for patients — not to manage servers, chase backups, or worry whether your clinical system will be there when the waiting room is full. Otaris takes IT and cybersecurity completely off your plate, so your practice can focus on care.

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In short

What does medical practice IT support in Adelaide include?

Otaris provides managed IT support and cyber security for medical practices, GP clinics and medical centres in Adelaide. We support clinical software including Best Practice, MedicalDirector and Zedmed, and align practice IT with the RACGP Standards (5th edition), the Essential Eight, Privacy Act and My Health Record obligations. Plans start at $139 per user per month. Adelaide-based since 2006.

Clinical systems · patient records · accreditation

Eight questions to ask the IT provider you already have

A practice cannot see patients when the clinical system is down, and cannot un-disclose a record once it has gone. The notification clock starts whether or not you know what happened, and accreditation now asks questions that need documents rather than assurances. Your provider either holds those documents or they do not.

So don't take our word for anything. These eight questions come straight from the Essential Eight — the standard published by the Australian Signals Directorate, which we didn't write and don't own. Each one can only be answered with a document. Ask them, and notice which answers arrive as a report and which arrive as a reassurance.

  1. 01

    Patch applications

    Best Practice or Medical Director, and the imaging viewers — which were patched last month, and were the consulting rooms done as well as reception?

    A real answer looks like: A dated patch report listing every practice machine by room, not a summary.

  2. 02

    Patch operating systems

    How many practice PCs are on a version of Windows that no longer receives security updates?

    A real answer looks like: A device list with OS build numbers and end-of-support dates.

  3. 03

    Multi-factor authentication

    Who can reach clinical records from outside the practice with only a password, including locums and after-hours cover?

    A real answer looks like: A conditional access report covering permanent, locum and after-hours accounts, with exclusions named.

  4. 04

    Restrict admin privileges

    Who has administrator rights on the clinical server, and does that list still include anyone who has left?

    A real answer looks like: A named list of server administrators with a review date, cross-checked against current staff.

  5. 05

    Application control

    A locum brings a USB stick with a viewer on it to read an outside scan. Does that program run?

    A real answer looks like: The application control policy, its enforcement mode, and last month's blocked-execution log.

  6. 06

    Restrict Office macros

    A pathology provider sends a macro-enabled spreadsheet. Can that macro execute on a reception PC?

    A real answer looks like: The macro policy showing default-block, with any clinical exception documented and signed.

  7. 07

    User application hardening

    The browsers used for PRODA, HPOS and My Health Record — what hardening has been applied, and when was it checked?

    A real answer looks like: The hardening baseline applied and the date of the last drift check.

  8. 08

    Regular backups

    If the clinical database were encrypted on a Sunday night, when did you last prove you could restore it before Monday's list, and how long did that take?

    A real answer looks like: A restore test report with a date, a measured duration, and who signed it off.

And one more, just for your industry

If we had a notifiable data breach on Friday, who writes the assessment, and can you show me the last time that process was actually walked through?

A real answer looks like: A written breach response plan naming roles, and the date and notes of the last walkthrough or tabletop exercise.

Asked them? Here's what to do with the answers.

A provider doing the work sends a report. One who isn't sends a sentence. If the answers came back vague, that is itself an answer — and you now know which questions to ask again in writing.

To check the same ground against the government standard yourself, the scorecard further down this page takes about two minutes. You keep the result, and there is no form to fill in.

Or ask us — we do this every week.

Book a free consultation

We know what's really at stake for a general practice

Your practice holds some of the most sensitive information a person ever shares — health histories, Medicare details, prescriptions, mental health notes. Patients trust you to protect it, and the law expects nothing less: general practice carries some of the strictest privacy obligations in the country, plus specific duties under the My Health Records Act.

That's why healthcare is the single biggest reporter of data breaches in Australia. We've seen Australian clinics hit by ransomware, patient records held to ransom, and a single compromised email expose thousands of patients. And when systems go down, it isn't just admin — appointments stall, scripts can't be written, and patient care is disrupted.

You shouldn't have to be your own IT and security department on top of running a practice. That's where we come in.

“We take IT completely off your plate — so you can focus on patients, not patches.”

The IT challenges we solve for practices

Protecting patient health records

Health data is the most sought-after target there is. We lock down where patient records live and who can reach them, so one phished password can't expose your whole practice.

Privacy Act & My Health Record obligations

Handling health information comes with stringent privacy duties and specific My Health Record breach-notification rules. We help align your systems with those obligations and prepare a calm, fast response if a notifiable breach ever happens.

RACGP information security expectations

The RACGP sets clear computer and information security standards for practices. We build your IT environment to support them — multi-factor sign-in, access controls, patching and proper backups — and show you exactly where you stand.

Downtime that stops patient care

When the clinical system is down, the practice stops. Our 24/7 monitoring catches problems early, and our local team responds fast so your front desk and your doctors keep moving.

Reliable backups & disaster recovery

Losing patient records isn't an option. We put proper, tested backups and a disaster-recovery plan behind your practice, so you can recover quickly from any incident — hardware failure, ransomware or simple human error.

Clinical software that just works

Your practice runs on your clinical system, secure messaging and Medicare integration. We support the platforms your team relies on and keep them secure, updated and working together.

Getting your practice sorted is simple

1

Schedule a call

Talk to a real person who understands medical practices. No sales pitch — just a conversation about what's working and what's keeping you up at night.

2

We assess your IT and build a roadmap

We audit your systems, check them against the Essential Eight, RACGP expectations and your privacy obligations, find the gaps, and give you a clear plan. No jargon, no hidden costs.

3

We manage everything, so you can focus on care

From 24/7 monitoring and cybersecurity to everyday support, we become the IT team your practice has always needed.

Book a free consultation

Everything your practice needs, under one trusted partner

Cybersecurity & Essential Eight alignment

MFA, patching, admin controls and threat monitoring — the controls that protect patient data.

RACGP-ready security controls

Access controls and logging that support the RACGP computer and information security standards.

Backup & disaster recovery

Tested backups and a recovery plan so patient records are never lost.

Secure Microsoft 365 & email

Locked-down email — the most common way into a clinic.

Privacy & breach-response readiness

Controls and a documented plan covering Privacy Act and My Health Record duties.

Clinical software support

We support the platforms your practice relies on — including Best Practice, MedicalDirector, Zedmed, Genie, Cliniko and Pracsuite, plus secure messaging tools like HealthLink and Medical Objects — keeping them secure, updated and integrated.

Clinical software & integrations we support

Otaris supports the clinical software and integrations that medical practices, GP clinics, allied health and specialist practices in Adelaide run every day — from clinical and practice management systems to payments, pathology results and secure messaging.

Clinical & practice management

  • Best Practice
  • MedicalDirector
  • Zedmed
  • Genie
  • Cliniko
  • Pracsuite

Bookings & patient engagement

  • HotDoc
  • AutoMed Systems
  • HealthEngine

Payments & claiming

  • Tyro
  • HICAPS
  • Medicare & DVA billing

Pathology & results

  • SA Pathology downloader
  • Healius
  • Pathology results downloaders

Secure messaging & integration

  • HealthLink
  • Medical Objects
  • Halo Connect

AI & clinical documentation

  • Lyrebird Health (AI scribe)
  • Microsoft 365 Copilot

We also build and document practice IT to support accreditation against the RACGP Standards for general practices (5th edition) — access controls, information security, backups and business continuity evidence ready for your assessors.

A local team practices trust

Otaris has been looking after Australian businesses since 2006 — that's 20+ years in IT. We're Adelaide-based with Australia-wide coverage, and we explain everything in plain language. You'll never be handed off to an overseas call centre.

Adelaide City General Practice, King William Street, Adelaide CBD

Client story — Adelaide City General Practice

Adelaide City General Practice — an AGPAL-accredited medical centre in the Adelaide CBD — knew its IT needed to move with the times. An ageing on-premise server was a single point of failure: one motherboard fault could take patient records offline for a full business day or more. Otaris migrated Medical Director and their clinical systems to a secure Amazon Web Services environment with Microsoft 365, eliminating that single point of failure.

The practice gained reliable remote access with DUO multi-factor authentication, lower maintenance overhead, Essential Eight Maturity Level 1 controls, and proper disaster recovery and business continuity behind their patient data — so care is never held hostage to a single piece of hardware.

Read the Adelaide City General Practice case study
  • 20+ years in IT
  • Adelaide-based
  • Microsoft partner
  • Cloud migrations with DR built in
  • Essential Eight aligned
  • Hundreds of Australian businesses supported

Imagine a practice where IT is the last thing you think about

Picture a Monday where the technology just works. Reception logs in, the clinical system is up, scripts and records are right where they should be. Your team can work securely — in the practice or via telehealth. Patient records are protected, backed up and recoverable. And you're confident you'd meet your privacy and My Health Record obligations if anyone ever asked.

That's the difference between worrying about IT and having a partner who's already handled it.

“Strengthening your digital confidence.”

Insights for general practice

What we get asked most often by general practice businesses, answered plainly.

More questions we are asked about this

Solutions for your industry

The services we most often deploy for general practice.

View all solutions

Frequently asked questions

Medical practices protect patient data with strong access controls, encryption, multi-factor authentication, monitored systems and reliable backups, in line with privacy law and My Health Record security requirements. Patient records are highly sensitive and heavily targeted. Otaris secures Adelaide practices to the Australian Essential Eight and manages it continuously so patient information stays private. To review your setup, call 1800 456 567.

Connecting to My Health Record requires meeting specific security and access controls, including secure systems, controlled user access and protections against unauthorised disclosure of patient information. Otaris helps Adelaide medical practices put the right security and policies in place to meet these requirements and the broader Privacy Act, then manages it ongoing. We explain obligations in plain language. Call 1800 456 567 to discuss.

Yes. Otaris supports the clinical and practice software GP practices rely on by keeping it secure, backed up and running reliably, and managing the underlying IT and user access. This lets your team focus on patients rather than technology problems. If clinical systems have issues, you have one local Adelaide team to call. Call 1800 456 567 to learn more.

Losing access to patient records can halt consultations, billing and prescribing, putting patient care and your practice at risk, which is why reliable, tested backups and fast support are essential. Otaris keeps Adelaide practices protected with monitored systems, secure backups and a recovery plan so records can be restored quickly. To check your readiness, call 1800 456 567.

Yes. Medical practices are frequent targets because patient health data is valuable and practices often cannot tolerate downtime, making them appealing for ransomware. Attacks commonly arrive through phishing emails. Otaris protects Adelaide practices with Essential Eight-aligned security, staff awareness and 24/7 monitoring so threats are caught early. To assess your practice's risk, call 1800 456 567.

Otaris managed IT support plans range from $139 to $219 per user per month — Fortress ($139, full Essential Eight Maturity Level 1), Knox ($179, Maturity Level 2) and Titan ($219, Maturity Level 3) — with a five-user minimum and pricing published openly on our pricing page. Every plan covers support, security and backups in one flat per-person fee, so a practice can budget precisely. Call 1800 456 567 for a quote.

Otaris supports Best Practice for Adelaide medical practices — along with MedicalDirector, Zedmed, Genie, Cliniko and Pracsuite — managing the servers or cloud environment it runs on, its updates, backups and user access, and working with the vendor when clinical issues arise. Your team gets one local point of contact for anything that stops the clinical system working. Call 1800 456 567 to discuss your setup.

The RACGP Standards for general practices (5th edition) expect documented information security: controlled access to clinical systems, multi-factor authentication, patching, tested backups and a business continuity plan. Otaris builds Adelaide practice IT to support those standards and provides the documentation and evidence your assessors ask for at accreditation. To see where your practice stands, call 1800 456 567.

Yes. Clinical systems like Best Practice and Medical Director can run in a secure cloud environment instead of an ageing server in the practice. Otaris migrated Adelaide City General Practice's Medical Director to Amazon Web Services with Microsoft 365 — removing the single point of failure, adding multi-factor authentication and giving the practice proper disaster recovery. Call 1800 456 567 to talk through a migration.

Pathology results arrive through results downloaders — small integration services from providers such as SA Pathology and Healius that deliver reports directly into your clinical software's inbox. If a downloader stops, results stop. Otaris keeps downloaders, secure messaging (HealthLink, Medical Objects) and the clinical system itself monitored and working, so results reach patient files reliably. Call 1800 456 567 if yours keep dropping out.

Telehealth needs reliable internet, secure video conferencing, remote access to the clinical system protected by multi-factor authentication, and privacy controls around where consultations happen and how recordings or notes are stored. Otaris sets up secure telehealth for Adelaide practices so clinicians can consult from anywhere without exposing patient data. Call 1800 456 567 to get set up properly.

Yes. Otaris supports allied health and specialist practices across Adelaide as well as general practice — the same managed IT, cyber security, backup and compliance approach, applied to the software your clinic runs, from clinical and practice management systems to bookings, claiming (Tyro, HICAPS, Medicare and DVA) and secure messaging. Call 1800 456 567 to discuss your clinic.

A well-run switch is staged: document the environment, take over licences and vendor relationships, run both providers in parallel briefly, then cut over outside clinical hours with tested backups in place — so patients never notice. Otaris manages this handover for Adelaide practices as a defined onboarding process and explains each step in plain language. Call 1800 456 567 to plan a clean transition.

No name · No email · No follow-up

Check your Essential Eight score

Eight questions, about two minutes. You’ll come out with a plain list of what’s holding up, what isn’t, and what it takes to fix each gap. Some of it you’ll be able to do yourself. Some of it honestly needs a hand — and if you’d rather not deal with any of it, it’s all covered in our support plans.

The list at the end is yours to keep and act on — that part is free, and there is nothing to sign for it. If you would rather we took some or all of it on, ask on chat and we will tell you what is involved.

The Essential Eight is an Australian Government standard, and every small business should be able to measure itself against it without paying for the privilege or handing over their details. There’s no form here, so whether we ever speak is your call.

One question for each of the Essential Eight, all at Maturity Level 1 — the baseline ASD says every small business should meet. About two minutes.

Question 1 of 8Patch applications
Apps
OS
MFA
Admin
Control
Macros
Harden
Backups

answered you are here still to answer· eight groups, one per Essential Eight strategy · click any square to jump to it

Does anyone send you a patch report each month or on request, showing what got updated and what didn't?

Choose one of these four answersor press 1 – 2 – 3 – 4 to answer

Not sure what this question is asking? Ask on chat and we’ll explain what the standard means.

The two questions everybody asks last

What does it cost — and what happens to our week if we switch?

Fair questions, so here are both answers on one page. Our plans are the same three Essential Eight maturity levels you just read about — you aren't choosing between vague bundles, you're choosing how far up the Government's own standard you want to be.

  • Most popular

    Fortress

    $139/user/month

    Essential Eight · Maturity Level 1

    ✓ Compliant · all 8 of 8 controls at ML1

    Full compliance with the Australian Government's Essential Eight baseline — all eight strategies, implemented, managed and documented so you can prove it.

    Where most businesses land: unlimited support for everything, full Essential Eight compliance, and human threat hunters watching around the clock.

    • Support, unlimited

    • Security, complete

    Start with Fortress

  • Knox

    $179/user/month

    Essential Eight · Maturity Level 2

    ✓ Compliant · all 8 of 8 controls at ML2

    Maturity Level 2 — stronger protection for businesses adversaries deliberately target, and the level expected for government and defence work.

    Businesses handling sensitive data or working with government, defence and regulated industries — where compliance isn't optional.

    Everything in Fortress, plus

    • Compliance & data

    • Advanced threat defence

    Start with Knox

  • Titan

    $219/user/month

    Essential Eight · Maturity Level 3

    ✓ Compliant · all 8 of 8 controls at ML3

    Maturity Level 3 — the highest level, built to withstand determined, well-resourced, targeted attackers. For those who can't afford "almost."

    Chosen by organisations where a breach would be catastrophic — defence primes, health, finance and legal. The standard for those who can't afford "almost."

    Everything in Knox, plus

    • Maximum protection · Maturity Level 3

    Start with Titan

Minimum 5 users on all plans.Add-ons available on every plan: Microsoft Copilot AI · Azure & AWS virtual servers.

Compare the three plans side by side

And the part you're actually worried about

Nearly every practice we speak to raises the same real objection, and it isn't price — it's the fortnight of chaos they assume comes with changing providers. There isn't one. The work happens before anything changes, and changing providers is our problem to manage, not yours to survive.

  1. 04

    Behind-the-Scenes Setup

    We prepare everything alongside your live clinical system — logins, records access, pathology and imaging feeds, scripts and the PRODA connections — and test it while your patients notice nothing.

    Your clinical system is never offline during consulting hours.

  2. 05

    The Seamless Switchover

    We switch you over between Friday close and Monday's list, with the clinical database, pathology feeds and scripts moving together. We open a real patient record before we hand back.

    Monday's list starts on time.

  3. 06

    Your Team Gets Comfortable

    Reception, nurses and doctors each get their own short handover, because each of them uses the system completely differently.

    Nobody is learning new IT in front of a patient.

See all seven steps, start to finish

Protect your patients' records and your practice.

Book your free Essential Eight Cyber Security Scorecard and we'll show you exactly where your practice stands against RACGP, Privacy Act and My Health Record expectations — and what to fix first. No jargon, no obligation.

  • A plain-English Essential Eight Cyber Security Scorecard for your practice
  • Where you stand against the Essential Eight and RACGP expectations
  • A clear plan tailored to how your practice works

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Call 1800 456 567

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