Business team reviewing managed IT support plans and Essential Eight security options in a modern Adelaide office

Plans & pricing

You didn't get into business to worry about IT

That part's our job. Otaris gives you a dependable, Adelaide-based team, cyber security built to the Australian Government's Essential Eight standard, and the quiet confidence to get on with the work you actually care about.

We hear the same thing time and again: "My IT provider doesn't feel like a partner. I'm not sure we're properly protected. And when something breaks, I can't get anyone on the phone." You deserve better than that.

Find your plan Talk to a real person

Adelaide-based team · Essential Eight (Australian Government standard) · Trusted by businesses across Australia

In short

How much does managed IT support cost in Adelaide?

Otaris managed IT support plans range from $139 to $219 per user per month — Fortress ($139, full Essential Eight Maturity Level 1), Knox ($179, Maturity Level 2) and Titan ($219, Maturity Level 3) — minimum five users, with pricing published openly so you can budget precisely before you ever talk to us.

Built on Australia's gold-standard frameworks

Essential 8 Certified
ISO 27001 Aligned
DISP Aligned
Adelaide CBD ServiceDesk
Microsoft Solutions Partner
AWS & Azure Partner

Real businesses. Real results.

We've helped hundreds of Australian businesses move to Otaris. Here are a few of them, in their own words.

See all case studies

Trusted by businesses across Australia

The cost of getting it wrong.

Most businesses don't come to us because everything's fine. They come after something's gone wrong — or they're wise enough to come before it does.

$56,600

Average cost of a cybercrime report for a small Australian business — up 14% in a year

And that's just the reported cost. It doesn't count the downtime, the lost productivity, or the customers you lose when you can't deliver.

1 every 6 min

How often a cybercrime is now reported to the Australian Cyber Security Centre

That's more than 84,700 reports in a single year — and the ACSC says most cybercrime still goes unreported.

Maybe nothing

What your cyber-insurance may pay if you're not meeting the Essential Eight

Most policies now expect Essential Eight controls. Without them, a claim can be reduced — or knocked back entirely.

The cost of doing this properly is far smaller than the cost of getting it wrong.

Source: ASD Annual Cyber Threat Report 2024–25 (Australian Cyber Security Centre)

Get protected

The Australian Government standard

What is the Essential Eight?

The Essential Eight is the cyber-security standard set by the Australian Government — published by the Australian Signals Directorate (ASD). It's eight practical safeguards that, used together, stop the large majority of attacks Australian businesses actually face.

You don't have to take our word for any of this — the whole framework is public. We implement all eight for you and handle the technical detail; you get the confidence that your protection meets the standard the Government trusts.

1Application controlOnly trusted, approved software is allowed to run.
2Patch applicationsKeep your programs up to date so known holes get closed.
3Restrict Office macrosBlock the hidden code inside documents that attackers hide malware in.
4User application hardeningTurn off the risky features in browsers and apps you don't need.
5Restrict admin privilegesLimit who can make big changes, so one account can't undo everything.
6Patch operating systemsKeep Windows and other systems current with the latest fixes.
7Multi-factor authenticationA second check at login, so a stolen password isn't enough.
8Regular backupsRecent, tested copies of your data — so you can always recover.

The three maturity levels — and where our plans sit

The standard is measured in maturity levels. Every Otaris plan implements all eight strategies — the plans differ by how far up the levels they take you.

Maturity Level 1

Fortress

✓ Compliant · 8 of 8 controls

Stops the everyday, opportunistic attacks that catch most businesses out.

Maturity Level 2

Knox

✓ Compliant · 8 of 8 controls

Stops attackers who'll invest real effort to target you specifically.

Maturity Level 3

Titan

✓ Compliant · 8 of 8 controls

The top level — stands up to determined, well-resourced adversaries.

See how the plans compare Read the standard on cyber.gov.au Read our full Essential Eight guide

Three plans. One flat price per person.

Every business has a different budget and a different appetite for risk. These three plans are the same foundation taken to three different levels of protection and support — start where it makes sense today, and move up whenever your needs change. Most businesses land on Fortress.

Most popular
Fortress
$139/user/month
Essential Eight · Maturity Level 1
✓ Compliant · all 8 of 8 controls at ML1
Full compliance with the Australian Government's Essential Eight baseline — all eight strategies, implemented, managed and documented so you can prove it.
Where most businesses land: unlimited support for everything, full Essential Eight compliance, and human threat hunters watching around the clock.
- Support, unlimited
  When anything breaks — laptop, printer, server, Wi-Fi, software — your team calls, we fix it. No per-incident fees, no hourly rate, no cap: the 15-minute clock disappears entirely. Because calling costs nothing, nobody hesitates to report the small problems — so they never get the chance to become big ones. Priority goes by business impact: if it's stopping work, it jumps the queue.
- New starter on Monday? Software to install, permissions to change, a printer that needs configuring? All covered, unlimited, no extra charge. Your team asks through the portal or picks up the phone and it's done — a full IT department on call, without the salaries.
- The service desk fixes what breaks; your Account Manager owns where your technology is going. One named person who knows your business — not a rotating cast. At regular reviews they walk you through your Essential Eight Cyber Security Scorecard — what improved, what's exposed, what's worth doing next and what isn't — and when you ring with a half-formed "could we…?", they already know your setup well enough to give you a straight answer.
- Security, complete
  Fortress is where real compliance starts. All eight of the Australian Government's Essential Eight strategies — application control, patching applications and operating systems, macro settings, application hardening, restricted admin privileges, multi-factor authentication and regular backups — implemented, managed and documented. When your insurer, your biggest client or a government tender asks about your security posture, you have a real answer.
- Defender blocks software known to be bad. ThreatLocker works the other way around: nothing runs unless it's on your approved list — in their words, "if it is not allowed, it does not run." Ransomware doesn't run. A dodgy download doesn't run. Approved software is also ringfenced, so your PDF reader can open documents but can't reach into your files or out to the internet. Application control is the first strategy of the Essential Eight — it's a key reason Fortress reaches full compliance.
- Antivirus stops the attacks the world already knows about; EDR is for the ones nobody has seen yet. Huntress watches the behaviour of every computer for the tell-tale signs of an intruder — a foothold hidden in a legitimate program, ransomware warming up, an attacker moving between machines — and real analysts in a 24/7 security operations centre review what it finds. When something is genuinely wrong, they isolate the machine and evict the intruder. Average response: eight minutes. At 2pm or 2am.
Start with Fortress
Knox
$179/user/month
Essential Eight · Maturity Level 2
✓ Compliant · all 8 of 8 controls at ML2
Maturity Level 2 — stronger protection for businesses adversaries deliberately target, and the level expected for government and defence work.
Businesses handling sensitive data or working with government, defence and regulated industries — where compliance isn't optional.
Everything in Fortress, plus
- Compliance & data
  Level 1 stops opportunists. Level 2 is built for adversaries who pick their targets — because of what you do, what you hold, or who your clients are. Application control tightens, patching windows shrink, MFA expands, admin privileges narrow. For government and defence work, ML2 is frequently the entry ticket. We implement every control, keep the documentation current, and stand beside you at audit time.
- If you work with Defence — directly or in the supply chain — DISP security standards aren't negotiable; without them you can't hold the contracts. We implement the required controls, configure your systems to DISP guidelines, maintain the paperwork and walk you through assessment. Already in the sector? You stay eligible without the stress. Trying to enter it? This is the technical foundation to bid.
- Most data leaks aren't hacks — they're a tired employee emailing the wrong attachment to the wrong person. Microsoft Information Protection finds your sensitive data — tax file numbers, credit cards, Medicare numbers — wherever it lives, labels it, and stops it being forwarded, shared or downloaded where it shouldn't be. The label travels with the document. For DISP, ISO 27001 and Privacy Act obligations, it's protection you can demonstrate, not just claim.
- Double the mailbox, and the most Microsoft offers — for businesses where email is the record: contracts, drawings, advice, compliance history. Even your heaviest users won't hit the ceiling.
- Knox doesn't just implement the controls — it documents them. You get the audit-ready evidence pack that DISP assessors, ISO 27001 auditors, cyber insurers and enterprise clients ask for: what's in place, how it's configured, and proof it's maintained and reviewed. When someone asks you to demonstrate your security, you hand them a document instead of scrambling.
- Advanced threat defence
  An attack isn't one event — credentials stolen by email, then files touched, then privileges escalated. If your tools work in silos, nobody sees the pattern. Defender XDR joins every signal — email, devices, identities, cloud apps — into a single picture, so our analysts see the whole attack chain at once and shut down every part of it together.
Start with Knox
Titan
$219/user/month
Essential Eight · Maturity Level 3
✓ Compliant · all 8 of 8 controls at ML3
Maturity Level 3 — the highest level, built to withstand determined, well-resourced, targeted attackers. For those who can't afford "almost."
Chosen by organisations where a breach would be catastrophic — defence primes, health, finance and legal. The standard for those who can't afford "almost."
Everything in Knox, plus
- Maximum protection · Maturity Level 3
  The ceiling of the framework — designed with determined, well-resourced and state-sponsored attackers in mind. Every one of the eight controls implemented at full strength, maintained and validated continuously so you meet the standard every day, not just at audit. Typically held by organisations with classified information, critical infrastructure or high-value intellectual property.
- At Maturity Level 3 the patching window tightens to its strictest: critical vulnerabilities in internet-facing services and key software are fixed within 48 hours of a patch being available — not at the next maintenance window. We track your exposure continuously, so the clock starts the moment a fix exists.
- Application control runs at its strictest setting — only approved software executes, approved applications are ringfenced so they can't be turned against you, and the allowlist itself is validated against Microsoft's recommended block rules. This is the control that stops ransomware and never-before-seen malware from running at all.
- The full Essential Eight user application hardening at Maturity Level 3: web browsers, Microsoft Office and PDF software are blocked from launching other programs or running unvetted web content, risky scripting like Windows PowerShell is locked down and its use logged, and legacy components attackers exploit are removed. It closes the small, technical gaps that sophisticated attackers rely on once the obvious doors are shut.
- Security events from across your environment are collected centrally, protected from tampering, and monitored. If something does happen, there's a complete, trustworthy record to investigate and report from — the difference between "we think we're fine" and being able to prove exactly what occurred.
- The administrative accounts attackers most want are the hardest to get and the most closely watched: access is restricted, granted only when it's genuinely needed, and every privileged action is logged. At ML3, no-one holds permanent keys to everything.
Start with Titan

Minimum 5 users on all plans.Add-ons available on every plan: Microsoft Copilot AI · Azure & AWS virtual servers.

Compare the plans

What you get	Fortress$139/user/month	Knox$179/user/month	Titan$219/user/month
Essential Eight	✓ ML1 · 8 of 8	✓ ML2 · 8 of 8	✓ ML3 · 8 of 8
IT support — all technology	Unlimited	Unlimited	Unlimited
Microsoft 365 support	Unlimited	Unlimited	Unlimited
Antivirus (Microsoft Defender for Business)	✓	✓	✓
Identity protection (Huntress ITDR, 24/7)	✓	✓	✓
Attack detection & response (Huntress EDR, 24/7)	✓	✓	✓
Application allowlisting (ThreatLocker)	✓	✓	✓
Daily Microsoft 365 backup (Veeam)	✓	✓	✓
Dedicated Account Manager	✓	✓	✓
Managed devices, network & 24/7 health monitoring	✓	✓	✓
Security training & phishing simulations	✓	✓	✓
Advanced Microsoft security suite (Defender XDR)	—	✓	✓
DISP / defence-industry readiness	—	✓	✓

Not sure which plan fits? That's exactly what a quick chat is for.

Live chat with a real Adelaide expert and we'll tell you honestly which plan fits — even if it's the cheapest one. No pressure, and we won't ask who you are.

Book a free consultation

1800 456 567 or send an enquiry

Changing providers feels risky. We take that risk on.

Two promises we'll put in plain writing — because you shouldn't have to gamble to get better IT.

Transparent, flat pricing

One flat price per user, per month. No hidden fees, no surprise bills, and no charge for picking up the phone. You can budget for the year and know it won't shift underneath you.

A switch that's guaranteed to go smoothly

We handle the whole move — data, email, systems — with as little disruption to your team as possible. If something isn't right in your first 90 days, we make it right at our cost, not yours.

Moving to Otaris, made simple

Switching providers can feel daunting. We've helped hundreds of businesses make the move — and we handle the hard parts so your team barely notices.

01
Free Discovery Call
Tell us what's not working. A relaxed 30-minute conversation. No jargon. No pressure.
Outcome — You'll know exactly what your business needs — even if you don't choose us.
02
Your IT Health Check
We look under the hood (so you don't have to). Our team reviews your current setup — security gaps, outdated systems, compliance risks.
Outcome — A clear picture of where you stand, in plain English.
03
Your Custom Plan
A plan built around your business, not ours. Clear, jargon-free, tailored to your needs, budget and goals.
Outcome — You'll feel confident you're making the right decision.
04
Behind-the-Scenes Setup
We do the hard work before anything changes. Accounts, security settings, backups, access controls — all prepared in the background.
Outcome — Zero disruption while we get everything in place.
05
The Seamless Switchover
We handle the full transition — data, email, files, systems — securely. Most businesses up and running within hours, not weeks.
Outcome — Your business keeps running. Your data stays safe.
06
Your Team Gets Comfortable
We introduce your team to their new support process. Simple, not overwhelming.
Outcome — Your team knows exactly who to call.
07
Ongoing Partnership
We proactively monitor, maintain and improve your IT. Regular check-ins, security updates, a dedicated team.
Outcome — You stop worrying about IT and start growing your business.

Talk to us about switching

Frequently asked questions

Managed IT support pricing depends on your team size, complexity and the level of cybersecurity you need. Most Adelaide businesses pay a flat monthly fee per user that covers unlimited support, monitoring, security and management. Otaris builds plans around your actual environment rather than generic tiers. Call 1800 456 567 for a quote.

Break-fix IT means you only call someone when something breaks and pay per incident. Managed IT means a provider proactively monitors, maintains and secures your systems for a predictable monthly fee, preventing most problems before they happen. Managed support keeps costs flat and downtime low. Otaris uses the managed model so your technology simply works.

Yes. Otaris provides on-site IT support across Adelaide and South Australia when remote help is not enough, such as hardware replacements, network cabling or new office setups. Most day-to-day issues are resolved remotely within minutes, but our Adelaide-based team comes to you when needed. Call 1800 456 567 to discuss your location.

Response times depend on urgency, with business-critical outages prioritised. Otaris runs an Adelaide-based service desk staffed by real engineers, not an overseas call centre, so you reach someone who understands your setup. Proactive monitoring also catches many problems before you notice them. Ask about response targets on 1800 456 567.

Otaris works with professional services, construction, manufacturing, healthcare, legal, accounting, financial services and not-for-profits across Adelaide and Australia. We specialise in businesses where downtime or a data breach would be costly, and where compliance and security matter. If technology is critical to your operations, we can help.

Yes. Otaris delivers managed IT and cybersecurity together, aligned to the Australian Government's Essential Eight framework. You get one provider, one bill and one team responsible for keeping your business secure and productive. Bolting security onto a separate IT provider often leaves gaps; we build protection in from the start.

The Essential Eight is a set of eight mitigation strategies from the Australian Cyber Security Centre that protect against common cyber attacks, covering patching, multi-factor authentication, application control and backups. Any Australian business handling client data, money or sensitive information benefits from it. Otaris aligns your security to the framework and reports on your maturity level.

Yes. Otaris deploys, secures and manages Microsoft 365, including email, Teams, SharePoint and OneDrive, as well as Azure and AWS cloud infrastructure. We handle licensing, configuration, backup and security so you get full value from the platform. Most Adelaide businesses we work with run on Microsoft 365.

Yes. Otaris regularly transitions businesses from other providers or in-house setups. We handle the handover, documentation, audits and improvements so the switch is smooth and nothing falls through the cracks. Many clients tell us they wished they had switched sooner. Call 1800 456 567 to discuss a transition.

Start with a free consultation where we learn about your business, review your current setup and explain how we can help. There is no obligation and no hard sell. From there we provide a proposal tailored to your needs. Call 1800 456 567 or fill out the enquiry form on this page.

Not every business. Our plans have a five-user minimum, so a sole trader or a team of two or three will usually get better value from a smaller, generalist IT contractor than from a dedicated Adelaide team and an Essential Eight-aligned security stack built for businesses with real operational risk. If your technology is a phone, a laptop and not much else, you probably don't need us yet. Otaris is built for businesses where downtime, a data breach or falling short of a compliance obligation would actually cost you — typically five or more people, handling client data, money, or something else that matters if it goes wrong.

Let's have a genuine conversation about your IT.

Tell us what's not working. We'll listen, ask the right questions, and give you a clear, plain-English plan — even if you decide we're not the right fit.

A 30-minute chat — no jargon, no pressure
A plain-English look at where your cyber security stands
A clear plan tailored to your business and budget

Prefer to talk?

Call 1800 456 567

Our office · Level 2, Suite 201, 7 James Place, Adelaide

You didn't get into business to worry about IT

How much does managed IT support cost in Adelaide?

Real businesses. Real results.

Adelaide City General Practice eliminates single point of failure with cloud migration

Karidis Corporation achieves 99.99% uptime across 13 sites after malware incident recovery

Energy Logistix achieves 99.99% uptime and Essential Eight compliance across five sites

The cost of getting it wrong.

What is the Essential Eight?

The three maturity levels — and where our plans sit

Three plans. One flat price per person.

Fortress

Knox

Titan

Compare the plans

Not sure which plan fits? That's exactly what a quick chat is for.

Changing providers feels risky. We take that risk on.

Transparent, flat pricing

A switch that's guaranteed to go smoothly

Moving to Otaris, made simple

Free Discovery Call

Your IT Health Check

Your Custom Plan

Behind-the-Scenes Setup

The Seamless Switchover

Your Team Gets Comfortable

Ongoing Partnership

Frequently asked questions

Let's have a genuine conversation about your IT.

You didn't get into business to worry about IT

How much does managed IT support cost in Adelaide?

Real businesses. Real results.

Adelaide City General Practice eliminates single point of failure with cloud migration

Karidis Corporation achieves 99.99% uptime across 13 sites after malware incident recovery

Energy Logistix achieves 99.99% uptime and Essential Eight compliance across five sites

The cost of getting it wrong.

What is the Essential Eight?

The three maturity levels — and where our plans sit

Three plans. One flat price per person.

Fortress

Knox

Titan

Compare the plans

Not sure which plan fits? That's exactly what a quick chat is for.

Changing providers feels risky. We take that risk on.

Transparent, flat pricing

A switch that's guaranteed to go smoothly

Moving to Otaris, made simple

Free Discovery Call

Your IT Health Check

Your Custom Plan

Behind-the-Scenes Setup

The Seamless Switchover

Your Team Gets Comfortable

Ongoing Partnership

Frequently asked questions

How much does managed IT support cost in Adelaide?

What is the difference between managed IT and break-fix IT support?

Do you provide on-site IT support in Adelaide?

How quickly do you respond to IT issues?

What industries do you work with?

Can you help us with cybersecurity as well as IT support?

What is the Essential Eight and does my business need it?

Do you support Microsoft 365 and cloud systems?

Can you take over from our current IT provider?

How do we get started with Otaris?

Is Otaris the right fit for every business?

Let's have a genuine conversation about your IT.