Manufacturing IT Support Adelaide

When your systems stop, so does your production line. We make sure they don't.

You built your business to make things — not to babysit ageing servers, patch shop-floor systems, or wonder whether a cyber attack could halt your line. Otaris takes IT and cybersecurity completely off your plate, so your team can keep producing.

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In short

What does IT support for manufacturers in Adelaide include?

Otaris provides managed IT support and cyber security for manufacturers in Adelaide. We support ERP and MRP systems including MYOB Exo and MYOB Advanced, CAD/CAM software, warehouse scanning and factory-floor networks, and keep production systems running with Essential Eight security behind them. Plans start at $139 per user per month. Adelaide-based since 2006.

Line uptime · design IP · legacy controllers

Eight questions to ask the IT provider you already have

Manufacturers carry a risk most sectors do not: the machine that must never be patched sits on the same network as the machine that must always be patched. A controller running an unsupported operating system because the vendor says so is a defensible decision — but only if someone has written down why, segmented it, and told you. Most owners have never been told.

So don't take our word for anything. These eight questions come straight from the Essential Eight — the standard published by the Australian Signals Directorate, which we didn't write and don't own. Each one can only be answered with a document. Ask them, and notice which answers arrive as a report and which arrive as a reassurance.

  1. 01

    Patch applications

    SolidWorks, AutoCAD, the ERP and the shop-floor terminals — which were patched last month, and which were skipped?

    A real answer looks like: A dated patch report covering office and shop floor separately, with skipped machines named.

  2. 02

    Patch operating systems

    How many machines on the floor run an unsupported version of Windows because a controller needs it — and is that a written decision, or just how it ended up?

    A real answer looks like: A register of unsupported devices, the vendor constraint behind each, and the compensating control applied.

  3. 03

    Multi-factor authentication

    Who can reach the ERP from home with a password and nothing else?

    A real answer looks like: A conditional access report listing every account, its factor, and every exclusion by name.

  4. 04

    Restrict admin privileges

    Who can install software on the CAD workstations, and when was that list last reviewed?

    A real answer looks like: A named list of local administrators per workstation, with a review date.

  5. 05

    Application control

    An engineer downloads a free STL converter to get a job out. Does it run?

    A real answer looks like: The application control policy, its enforcement mode, and last month's blocked-execution log.

  6. 06

    Restrict Office macros

    The costing workbook the office runs on macros — how is that one allowed while everything else is blocked?

    A real answer looks like: The macro policy showing default-block, with the trusted location for that workbook documented.

  7. 07

    User application hardening

    The office PCs that browse supplier portals all day — what has been hardened on them?

    A real answer looks like: The hardening baseline applied and the date of the last drift check.

  8. 08

    Regular backups

    If the drawing library were encrypted tonight, when did you last prove you could restore it, and how long did the test take?

    A real answer looks like: A restore test report with a date, a measured duration, and a signature.

And one more, just for your industry

Is the shop floor on the same network as the office — and if it is, what stops something that arrives in an email from reaching a machine controller?

A real answer looks like: A network diagram showing the segment boundary, and the firewall rules that enforce it.

Asked them? Here's what to do with the answers.

A provider doing the work sends a report. One who isn't sends a sentence. If the answers came back vague, that is itself an answer — and you now know which questions to ask again in writing.

To check the same ground against the government standard yourself, the scorecard further down this page takes about two minutes. You keep the result, and there is no form to fill in.

Or ask us — we do this every week.

Book a free consultation

We know what's really at stake on a factory floor

In manufacturing, downtime isn't an inconvenience — it's lost output, missed orders, and a supply chain that backs up behind you. That's exactly why attackers target the sector. Manufacturing has been the world's most attacked industry four years running, and ransomware against manufacturers jumped 61% in 2025. When production stops, the cost climbs fast — globally, ransomware-driven production delays run to more than a million dollars a day, and Australia's reliance on just-in-time supply makes every hour count.

The hard part is that much of what runs your operation — ERP, shop-floor systems, ageing equipment that was never built to be online — wasn't designed with security in mind. As those systems connect to your network, the risks connect too. And keeping old systems alive can quietly eat up to 80% of an IT budget, leaving nothing for the improvements that would actually move the business forward.

You shouldn't have to choose between making your product and running an enterprise IT department. That's where we come in.

“We take IT completely off your plate — so you can focus on production, not patches.”

The IT challenges we solve for manufacturers

Downtime that stops the line

Every hour offline is output you can't get back. Our 24/7 monitoring catches problems before they reach the floor, daily backups mean fast recovery, and connectivity failover keeps your site running if the primary link drops.

Ageing systems and IT/OT convergence

Equipment that once ran offline is now connected — and exposed. We bring legacy systems under modern protection, segment your network so a single compromised device can't spread, and reduce the budget drain of keeping old systems on life support.

Ransomware aimed at production

Attackers target ERP and shop-floor systems precisely because disruption cascades. We deploy modern endpoint protection — application whitelisting instead of out-of-date antivirus — and an independent off-site backup so you can recover without paying a ransom.

Protecting your designs and IP

Your product designs, processes and pricing are worth stealing. We lock down where that data lives and who can reach it, so your competitive edge stays yours.

Supply-chain and remote-access risk

You're connected to suppliers, customers and remote maintenance — each a potential way in. We put granular, multi-factor, time-limited access controls around those connections so convenience doesn't become exposure.

Scaling IT as you grow

Growth means new staff, new sites, new contracts — fast. We standardise device setup so a new starter is productive in days not weeks, and give you on-tap access to enterprise-grade expertise without building the team in-house.

Getting your operation sorted is simple

1

Schedule a call

Talk to a real person who understands manufacturers. No sales pitch — just a conversation about what's working and what's slowing you down.

2

We assess your IT and build a roadmap

We audit your systems — office and shop floor — check them against the Essential Eight, identify the gaps, and give you a clear, prioritised plan. No jargon, no hidden costs.

3

We manage everything, so you can keep producing

From 24/7 monitoring and cybersecurity to everyday support, we become the IT team your business has always needed — and one that scales as you grow.

Book a free consultation

Everything your operation needs, under one trusted partner

Cybersecurity & Essential Eight uplift

Modern endpoint protection, application whitelisting, threat monitoring, and a clear maturity roadmap.

Backup & business continuity

Daily off-site backups and a tested plan to get the line running fast after any incident.

Network segmentation & resilience

Separating shop-floor systems from the office, plus connectivity failover so a single outage doesn't stop the day.

Secure Microsoft 365 & identity

Locked-down email and access — the most common way in.

Rapid device provisioning

Standardised, automated builds so new starters are productive in days.

ERP & line-of-business software support

We support the platforms your operation runs on, including NetSuite and MYOB Advanced — keeping them secure, updated and integrated with the rest of your systems.

Manufacturing software & systems we support

Otaris supports the systems Adelaide manufacturers depend on from the front office to the factory floor.

  • ERP & MRP systems (MYOB Exo & Advanced)
  • CAD/CAM software
  • Warehouse & barcode scanning
  • Factory-floor Wi-Fi & OT networks
  • Microsoft 365

A local team manufacturers trust

Otaris has been looking after Australian businesses since 2006 — that's 20+ years in IT. We're Adelaide-based with Australia-wide coverage, and we explain everything in plain language. You'll never be handed off to an overseas call centre.

Tindo Solar manufacturing facility at Mawson Lakes, Adelaide

Client story — Tindo Solar, Adelaide

Tindo Solar — Australia's only solar panel manufacturer, based at Mawson Lakes in Adelaide — was growing fast, and its IT needed to keep up. In 2026 we stepped in as their external IT partner with no business downtime, then modernised the lot: every endpoint enrolled in Microsoft Intune and protected by ThreatLocker, an independent off-site backup of their Microsoft 365 data, 4G failover so the site stays connected, Essential Eight Maturity Level 1 in place, and a standardised build that gets a new starter a fully configured laptop in days instead of weeks.

Today, IT isn't the thing slowing Tindo's growth down — it's the foundation under it.

Read the Tindo Solar case study
  • 20+ years in IT
  • Adelaide-based
  • Microsoft partner
  • Essential Eight uplifts without disrupting operations
  • 80+ staff manufacturer scaled with Otaris
  • Hundreds of Australian businesses supported

Imagine growth where IT is the foundation, not the brake

Picture a week where the line runs, the systems just work, and a new starter is productive on day one. Your shop-floor and office systems are protected and segmented, your data is backed up off-site, and if the internet drops, failover keeps you connected. You're confident you'd stand up to a cyber incident — and when you win a big new contract, your IT scales with you instead of holding you back.

That's the difference between fighting your IT and having a partner who's already handled it.

“Strengthening your digital confidence.”

Insights for manufacturing

What we get asked most often by manufacturing businesses, answered plainly.

More questions we are asked about this

Solutions for your industry

The services we most often deploy for manufacturing.

View all solutions

Frequently asked questions

Manufacturers need IT that keeps production systems, design files, ERP software and office systems secure and running, because downtime on the floor directly stops output. Security also matters as factories connect more equipment to networks. Otaris supports Adelaide manufacturers with managed IT, Essential Eight-aligned security and 24/7 monitoring. Call 1800 456 567 to keep your operations running.

You protect production systems by separating them from general office networks, controlling access, patching where possible and monitoring continuously, since an attack on connected machinery can halt output. Otaris secures Adelaide manufacturers to the Australian Essential Eight, segments networks and watches for threats 24/7 so production stays protected. To assess your factory's risk, call 1800 456 567.

Yes. Otaris supports the ERP, design and production software manufacturers depend on by keeping it secure, backed up, integrated and running reliably, and managing the underlying servers, networks and access. This keeps your operations and office systems working together. If issues arise, you have one local Adelaide team to call. Call 1800 456 567 to learn more.

Downtime in manufacturing can be very costly because idle equipment, stalled production and missed orders add up quickly, often far exceeding the cost of preventing it. Proactive monitoring, reliable backups and fast support keep these risks low. Otaris monitors Adelaide manufacturers 24/7 and prevents many issues before they stop the line. To reduce your downtime risk, call 1800 456 567.

You connect factory and office systems securely by segmenting networks so production equipment is isolated from general traffic, controlling access and monitoring throughout. This lets data flow where needed without exposing machinery to threats. Otaris designs and manages secure networks for Adelaide manufacturers, aligned to the Essential Eight. To plan a secure setup, call 1800 456 567.

Otaris managed IT support plans range from $139 to $219 per user per month — Fortress ($139, full Essential Eight Maturity Level 1), Knox ($179, Maturity Level 2) and Titan ($219, Maturity Level 3) — with a five-user minimum and pricing published openly on our pricing page. Every plan covers support, security and backups in one flat per-person fee, so you can budget per seat as you grow. Call 1800 456 567 for a quote.

When ERP, scanning or the factory network stops, the line stops — orders, dispatch and production all queue behind IT. Otaris keeps Adelaide manufacturers running with 24/7 monitoring that catches problems early, resilient networks, tested backups and rapid local response, so downtime is measured in minutes rather than shifts. Call 1800 456 567 to review your resilience.

Otaris supports Adelaide manufacturers running ERP and MRP platforms including MYOB Exo and MYOB Advanced — managing the servers or cloud they run on, integrations, updates, backups and user access, and working with the vendor when application issues arise. Call 1800 456 567 to discuss your systems.

Factory-floor equipment and operational technology should sit on segmented networks separated from office IT, with controlled access, patched systems where possible and monitoring across the lot. Otaris designs and manages segmented plant networks for Adelaide manufacturers so one compromised laptop can't reach the line. Call 1800 456 567 to review your network.

A well-run switch is staged: document the environment, take over licences and vendor relationships, run both providers in parallel briefly, then cut over outside production hours with tested backups in place — so the line never stops. Otaris manages this handover for Adelaide manufacturers as a defined onboarding process and explains each step in plain language. Call 1800 456 567 to plan a clean transition.

No name · No email · No follow-up

Check your Essential Eight score

Eight questions, about two minutes. You’ll come out with a plain list of what’s holding up, what isn’t, and what it takes to fix each gap. Some of it you’ll be able to do yourself. Some of it honestly needs a hand — and if you’d rather not deal with any of it, it’s all covered in our support plans.

The list at the end is yours to keep and act on — that part is free, and there is nothing to sign for it. If you would rather we took some or all of it on, ask on chat and we will tell you what is involved.

The Essential Eight is an Australian Government standard, and every small business should be able to measure itself against it without paying for the privilege or handing over their details. There’s no form here, so whether we ever speak is your call.

One question for each of the Essential Eight, all at Maturity Level 1 — the baseline ASD says every small business should meet. About two minutes.

Question 1 of 8Patch applications
Apps
OS
MFA
Admin
Control
Macros
Harden
Backups

answered you are here still to answer· eight groups, one per Essential Eight strategy · click any square to jump to it

Does anyone send you a patch report each month or on request, showing what got updated and what didn't?

Choose one of these four answersor press 1 – 2 – 3 – 4 to answer

Not sure what this question is asking? Ask on chat and we’ll explain what the standard means.

The two questions everybody asks last

What does it cost — and what happens to our week if we switch?

Fair questions, so here are both answers on one page. Our plans are the same three Essential Eight maturity levels you just read about — you aren't choosing between vague bundles, you're choosing how far up the Government's own standard you want to be.

  • Most popular

    Fortress

    $139/user/month

    Essential Eight · Maturity Level 1

    ✓ Compliant · all 8 of 8 controls at ML1

    Full compliance with the Australian Government's Essential Eight baseline — all eight strategies, implemented, managed and documented so you can prove it.

    Where most businesses land: unlimited support for everything, full Essential Eight compliance, and human threat hunters watching around the clock.

    • Support, unlimited

    • Security, complete

    Start with Fortress

  • Knox

    $179/user/month

    Essential Eight · Maturity Level 2

    ✓ Compliant · all 8 of 8 controls at ML2

    Maturity Level 2 — stronger protection for businesses adversaries deliberately target, and the level expected for government and defence work.

    Businesses handling sensitive data or working with government, defence and regulated industries — where compliance isn't optional.

    Everything in Fortress, plus

    • Compliance & data

    • Advanced threat defence

    Start with Knox

  • Titan

    $219/user/month

    Essential Eight · Maturity Level 3

    ✓ Compliant · all 8 of 8 controls at ML3

    Maturity Level 3 — the highest level, built to withstand determined, well-resourced, targeted attackers. For those who can't afford "almost."

    Chosen by organisations where a breach would be catastrophic — defence primes, health, finance and legal. The standard for those who can't afford "almost."

    Everything in Knox, plus

    • Maximum protection · Maturity Level 3

    Start with Titan

Minimum 5 users on all plans.Add-ons available on every plan: Microsoft Copilot AI · Azure & AWS virtual servers.

Compare the three plans side by side

And the part you're actually worried about

Nearly every manufacturer we speak to raises the same real objection, and it isn't price — it's the fortnight of chaos they assume comes with changing providers. There isn't one. The work happens before anything changes, and changing providers is our problem to manage, not yours to survive.

  1. 04

    Behind-the-Scenes Setup

    We map what talks to what first — office, ERP, CAD workstations and every machine controller on the floor — then stage the new setup around the constraints the plant actually has.

    Nothing is touched until we know what it is connected to.

  2. 05

    The Seamless Switchover

    We cut the office over first and the floor second, scheduled around your production run rather than our calendar. Controllers that cannot be touched stay untouched and get protected around instead.

    The line keeps running through the whole switch.

  3. 06

    Your Team Gets Comfortable

    Office staff get the full handover. Floor supervisors get a one-page card with the number and a clear definition of what counts as urgent.

    A stoppage is escalated in seconds, not after a hunt for a number.

See all seven steps, start to finish

Keep your line running and your data protected.

Book your free Essential Eight Cyber Security Scorecard and we'll show you exactly where your operation stands — office and shop floor — and what to fix first. No jargon, no obligation.

  • A plain-English Essential Eight Cyber Security Scorecard for your operation
  • Where you stand against the Essential Eight — office and shop floor
  • A clear, prioritised plan that scales as you grow

Prefer to talk?

Call 1800 456 567

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